Something not working the way you expect? Start with the section below that matches your problem. If none of it helps, email support.doz@gmail.com and describe what you're seeing — your iPhone model and iOS version make it much faster to diagnose.
Getting started
Doz is built around prescriptions rather than individual pills, so the first thing to add is the prescription itself.
- Add a prescription, not a pill. Create the prescription first — who prescribed it and how long the course runs — then add each medication under it. Doz builds every reminder from that one flow.
- Type it the way the doctor said it. Enter the name, schedule, or dose in plain language and Doz turns it into a schedule.
- Tie doses to meals where it matters. A dose set for "after dinner" follows your real mealtime instead of a fixed clock time.
- Turn on iCloud sync if you use more than one device. Everything then stays in step across your iPhone and iPad.
Reminders aren't arriving
Almost every missed-reminder report comes down to iOS notification permissions rather than Doz itself. Work through these in order.
- Check notifications are allowed. Open the iOS Settings app, find Doz, tap Notifications, and confirm Allow Notifications is on.
- Enable Critical Alerts. This is the permission that lets medication reminders break through Silent and Focus modes. It is separate from ordinary notifications and has to be granted explicitly.
- Check your Focus settings. If Doz is not allowed through an active Focus and Critical Alerts is off, iOS will hold the notification back.
- Turn off Low Power Mode. iOS defers background activity while it is on, which can delay scheduled notifications.
- Confirm the dose is actually scheduled for today. Medications inside a finished course, or in the off-week of a cycle, won't fire.
iCloud sync problems
- Same Apple Account on both devices. Doz syncs through your own private iCloud, so two devices signed into different accounts will never see each other's data.
- iCloud Drive must be on. Check it in the iOS Settings app under your Apple Account, then iCloud.
- Give it a network and a moment. Doz works offline by design and reconciles changes the next time it has a connection.
- Data still missing? Email us before deleting and reinstalling the app — reinstalling can remove local data that hasn't synced yet.
Subscriptions and billing
Doz Pro is sold as an Apple in-app purchase, which means Apple — not the Doz team — handles the money.
- Restore a purchase from inside the app if you've changed device or reinstalled.
- Cancel or manage auto-renewal in your Apple Account settings. Do it at least 24 hours before the period ends to avoid renewing.
- Refunds go through Apple. The Doz team cannot process a refund or influence whether Apple grants one. The terms of service explain this in full.
Privacy questions
Doz needs no account, shows no ads, and keeps your prescriptions and schedules on your device. Syncing runs through Apple's private CloudKit database, which the developer cannot read. The privacy policy has the detail.
A note on medical questions
We can help with the app, but not with your treatment. Doz is a reminder and organisation tool, not medical advice — questions about what to take, when to take it, or whether to change a dose belong with your doctor or pharmacist.
Still stuck?
Email support.doz@gmail.com. It reaches the developer directly. You may also want the FAQ for how specific features behave, or the release notes to see whether your issue was fixed in a recent version.